Frequently Asked Questions

What happens if I need replacement equipment or parts after the UltimateStorage.com standard warranty period from purchase?
Please contact the technical support department of the manufacturer of your equipment, who will arrange for replacement equipment if required to be sent directly to you. UltimateStorage.com offers no replacement or exchange service for any parts or equipment for non UltimateStorage.com on-site maintenance customers under any circumstance after our standard 30 day technical support / warranty period from purchase.

Does UltimateStorage.com still offer a repair service for Tape Autoloaders, Drives & Libraries.
Yes, UltimateStorage.com still repairs all manufacturers and products, for all tape technologies including AIT, DDS, DLT, LTO & SDLT. Please visit the Repair Service section under Categories.

I have a hard drive failure, what do I do ?
If you have an UltimateStorage.com on-site maintenance agreement on the product simply use our standard contact form to contact us and we will arrange the rest for you. If your product is not covered by any maintenance agreement, please visit the Technical Support section of our website and check the warranty status of your hard drive with the appropriate manufacturer. The manufacturer of the hard drive will deal with the replacement / exchange of the hard drive directly.