Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment
We also accept payment by:
Credit Cards over the phone (Card Hotline 0121 286 7545 / 01223 911511).
U.K. Cheque / Bankers Draft.
U.K. Postal Orders.
Cash in Pounds Sterling.
Cash Euros / U.S. Dollars (at our discretion - please contact us first).

Postage and Packaging
Unless a specific option is selected, all models will be dispatched by standard s&h at our discrection.
Overseas orders will only be sent by Air Mail Small Packets (We DO NOT dispatch by Surface Mail).
We advise the optional use of Recorded Delivery for your order.

Returns Policy
We will replace with same or if same is un-available, a full refund given for any Faulty model.
Please contact us for return instructions before sending anything back to us..
Please note:
If you have a problem with your purchase, please contact us immediately on 0870 740 7838,
before contacting your Card provider,Paypal or Nochex, as we are committed to providing you with a quality and satisfactory purchase
All of our models are packed securely for dispatch.
Please note there is restocking fee of 15% for non faulty items.
We cannot accept any responsibility for items lost or damaged in the post.
In the unlikely event of loss/damage in transit, we will provide the necessary proof of posting etc,
in order for you to make a claim.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.