Frequently Asked Questions

How Can I Pay?
Payment is simple and secure.

Virtual one click ordering!

Paypal is the simple on-line solution we prefer on our site.

If you wish to pay offline by sending a UK cheque or Postal order then no problem!.

Credit cards are accepted by us through Paypal.

This is a secure payment gateway which offers you SSL encrypted certificate protection.

You wil not be charged for using Paypal.

If you have a Paypal account you may prefer to use your Paypal funds.

At no time will we have access to any details relating to your personal financial details. This is dealt with entirely on the Paypal site.

We understand that purchasing over the internet is of concern to some buyers who may not have used an internet shop to buy goods.

Let us assure you that we are a tried and trusted internet shop with many happy customers. We are also verified by Paypal. If you wish to send a cheque etc please make payable to W Lane and mail it to 3 Bayleaf Avenue, Swindon, Wiltshire SN2 2RU

Any questions? Contact us info@moondustandangels.co.uk or Tel: 01793 747367

What if An Item is Damaged?
We offer a no quibble money back guarantee for any product purchased from us for a period of 14 days from receipt. If an item you have purchased is received damaged please return it to us for a full refund. We pride ourselves on wonderful high quality products and hope and trust you will be delighted with any purchase you make.

Why Do I Have To Register?
The good news is that you don't have to register.

The information we ask for once you have completed checkout is only that which is necessary to fulfil your order.

We ask for your name, your postal address, your email address and your telephone number.

Your telephone number is used only if there is a problem with your order and if we cannot contact you by email.

Your information is not stored or shared with third party companies unless specifically related to your order for example we have a number of hand crafted products on our site which are specially made for our customers, they are usually sent on our behalf the artist or craftsperson.

Shipping
We try to keep our shipping prices as low as possible and offer free shipping within the UK on as many products as possible. Orders are dispatched within 2-5 working days unless they are our special orders and handcrafted items

The majority of orders are shipped within 24 hours

If you require a product for a specific date contact us with the details at the time of ordering