Hogwarts Direct

o Orders will be accepted via the website or by post.
o Orders from outside the UK must be paid for via PayPal unless you have a UK bank account.
o Goods will be shipped when payment is received in full.
o Where payment is made by cheque, all goods remain the property of Hogwarts Direct until the funds have cleared.
o Payment can be made by PayPal or Cheque.
o Orders are all sent via First Class / Second Class Recorded within the UK, and via Airmail to the rest of the world.
o Once packets have been posted, we have no control over what happens to them.

Ordering from our site is easy just browze through our products, either view the product and click the "add to cart" button or add item from the main list.This takes you to view your current shopping cart then choose your shipping method then you can do one of two things click "Continue Shopping" button to return to the store or the "Checkout" button to finish and pay. Once you click the checkout button you are taken to the personal details page to fill in you delivery and payment information. Now at present we can only accept payment via Personal Cheque (for UK customers ONLY), UK Postal Order and Paypal. After filling in your personal details you need to select your payment method via the drop-down menu once you have selected you payment method click "Submit" and you will be taken to your selected payments page.

If you select Personal Cheque (for UK customers ONLY) or UK Postal order then you will be shown where to send payment.

If you select Paypal you will be taken to there secure payments page and the best thing is that you don't need an account to use this method and you don't even have to create one just click non member enter card details and click Pay. Paypal will never force you to sign up nor do they hold your card or personal details if you select to not sign up.

o We aim to post your products within 3 working days of receiving your order. If there is going to be a delay, we will let you know. A confirmation email will be sent to you when your order has been posted.
o All our products are sent in plain discreet packaging and sent recorded delivery, if an item is returned to us because the customer either provided the wrong address or was not available to receive the item we will require payment for reposting, we will let the customer know what has happened and how much they need to pay if no payment is made the goods will not be reposted and refunds will not include original p & p costs.

UK ORDERS

o Orders within the UK are sent via Royal Mail First or Second Class "Signed For", so you should always receive your products within 5 days of placing your order. Please notify us if you do not receive your goods within this time.
o If you are OUT when the Royal Mail try to deliver your package, they will leave a card as a signature is required on delivery.
o PLEASE ENSURE THAT YOU COLLECT YOUR PACKAGE WITHIN ONE WEEK, OTHERWISE IT WILL BE RETURNED TO US.
o If your order is damaged when you receive it, please let us know within 2 working days. Any damaged goods / packaging MUST be kept in case they need to be inspected as part of the claim for compensation.
o Once your order has been posted it is the responsibility of the Royal Mail to deliver it.
o CLAIMS FOR LOST / DAMAGED PACKAGES WILL BE MADE TO THE ROYAL MAIL BY THE CUSTOMER. Hogwarts Direct will provide you with the relevant receipts / Proof of Posting.

REST OF THE WORLD

o Orders to Europe are usually delivered within 3-5 days of posting, and for the rest of the world, it takes 7-10 days, sometimes longer depending on Customs.
o For orders outside the UK, the recipient is responsible for paying any additional charges / duties / taxes etc. Hogwarts Direct are only responsible for paying the postage costs.
o Hogwarts Direct obtain a Proof Of Posting for each order.
o Unless you add International Signed For to your order, there is no way of tracking it.
o If an order is lost or damaged, Hogwarts Direct will put in a claim for compensation from the Royal Mail. A replacement order will only be sent out to you once compensation has been received.
o If your order is damaged when you receive it, please let us know within 2 working days. Any damaged goods / packaging MUST be kept in case they need to be inspected as part of the claim for compensation.

We aim to ship all "In Stock" orders within 3 working days of receipt of payment (where stock available). Sometimes orders exceeds stock and we have to place orders with our suppliers and this can take up to 10 days, If items are out of stock at the suppliers we will place the item on back order and we will email you with an estimated delivery date (Usually within 28 days).

If you prefer not to wait simply email us and we will refund your payment or if you prefer we can offer an alternative product as a substitute.(where possible).

Please be aware that some of our items are exclusive to the USA due to the costs involved we only order these items as we need them. This can add up to 7-10 days onto your order.

All our products are sent in plain discreet packaging and sent recorded delivery (were possible), if an item is returned to us because the customer either provided the wrong address or was not available to receive the item we will require payment for reposting, we will let the customer know what has happened and how much they need to pay if no payment is made the goods will not be reposted and refunds will not include original p & p costs.

Our Shopping Cart will display postage costs as you add items to your Cart.

All Our Products and prices are subject to availability.

A 7 day inspection period is given on all items sold. If your are unhappy with your goods or feel they were not as described we will replace (wherever possible) or refund the purchase price (excluding postage) if the goods are returned to us in original unopened condition within 7 days of receipt, together with your invoice.You will be responsible for the cost of return postage. Should the goods not be received in the same condition as they were sent to you we reserve the right to charge an up to a 20% Restocking Fee

UK customers Please contact us before returning items. We recommend that you optain Proof of Posting when returning items as we are unable to refund monies if items are not safely received by us.

Overseas customers Please contact us before returning items. We recommend that you use a trackable method of returning items as we are unable to refund monies if items are not safely received by us.

If you are returning goods from overseas you must clearly mark the package "Returned goods of UK origin" to enable UK Customs clearance. If you do not do this and Customs charge duty on the return we will reject the package and it will be returned to you at your expense.

Categories

Store Information

Payment Accepted

Help & Support

Shopping Cart

Search Products