For all Personalised orders please ensure that you leave your personalisation details in the MESSAGE TO SELLER BOX at the end of the checkout.  Failure to do this can result in a delay in processing your order.
You can make your purchase online, using a debit or credit card. For this we provide a secure online payment service - PayPal.

If you do not already have your own account with PayPal and you don't want to set one up, you don't have to. Simply skip that step and go straight through the secure checkout.

Postage and Packaging
Basic postal charges apply by weight, unless you require a rush order, where charges are based on weight and also the over-time that is required to produce your order for you in a hurry.

Items are dispatched via Royal Mail

Buyers from within Europe are welcome - please select International Airmail Europe during the checkout process.   The charge this is 3.00 + 3% of your order cost

As 99% of our products are personalised please allow  7-10  working days.   During April - September this could be longer. If you need your order before the stated processing times of 10 working days, then you must select the rush order opion in the shipping category. If you do not select this then your order will be processed within the otherwise stated times.
Returns Policy
As 99% of are products are personalised the I am not able to offer a refund if you have changed your mind.  A full refund will only be given if I make a mistake in the processing of your order.  Cancelations of personalised goods.


Our address to return items to is: DONNA NORFORD
7 LONGFELLOW RD, KINGS NORTON, BIRMINGHAM  
WEST MIDLANDS 
B30 1BN