Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment
o Orders will be accepted via the website or by post.
o Orders from outside the UK must be paid for via PayPal unless you have a UK bank account.
o Goods will be shipped when payment is received in full.
o Where payment is made by cheque, all goods remain the property of Gorgeous Guineas until the funds have cleared.
o Payment can be made by PayPal, Nochex or Cheque.
o Orders are all sent via First Class / Second Class Recorded within the UK, and via Airmail to the rest of the world.
o Once packets have been posted, we have no control over what happens to them.

Postage charges from 07 April 2008 are as follows:
o Within the UK - First Class Recorded £1.90 per order + 15p per 50gms, calculated automatically by the Shopping Cart, Second Class Recorded £1.70 per order + 12p per 50gms, calculated automatically by the Shopping Cart.
o Within Europe: £1.85 per order + 25p per 50gms, calculated automatically by the Shopping Cart.
o Rest Of The World: £2.25 per order + 40p per 50gms, calculated automatically by the Shopping Cart.
o International Signed For - £3.50 per order. PLEASE NOTE: if you do NOT choose to add this to your order, we have no way of tracking it. Claims for lost orders cannot be put in to the Royal Mail until 25 days after the goods have been posted. We will ONLY replace products once we have been reimbursed for the loss.

Postage and Packaging
o We aim to post your products within 2 working days of receiving your order. If there is going to be a delay, we will let you know. A confirmation email will be sent to you when your order has been posted.

UK ORDERS
o Orders within the UK are sent via First or Second Class "Signed For", so you should always receive your products within 5 days of posting. Please notify us if you do not receive your goods within this time.
o If you are OUT when the Royal Mail try to deliver your package, they will leave a card as a signature is required on delivery.
O PLEASE ENSURE THAT YOU COLLECT YOUR PACKAGE WITHIN ONE WEEK, OTHERWISE IT WILL BE RETURNED TO US.
o If your order is damaged when you receive it, please let us know within 2 working days. Any damaged goods / packaging MUST be kept in case they need to be inspected as part of the claim for compensation.
o Once your order has been posted it is the responsibility of the Royal Mail to deliver it.
o CLAIMS FOR LOST / DAMAGED PACKAGES WILL BE MADE TO THE ROYAL MAIL BY THE CUSTOMER. Gorgeous Guineas will provide you with the relevant receipts / Proof of Posting.
o ROYAL MAIL DOES NOT CONSIDER A PACKAGE TO BE LOST UNTIL 15 DAYS AFTER THE DATE OF POSTING.

REST OF THE WORLD
o Orders to Europe are usually delivered within 3-5 days of posting, and for the rest of the world, it takes 7-10 days, sometimes longer depending on Customs.
o For orders outside the UK, the recipient is responsible for paying any additional charges / duties / taxes etc. Gorgeous Guineas are only responsible for paying the postage costs.
o Gorgeous Guineas obtain a Proof Of Posting for each order.
o Unless you add International Signed For to your order, there is no way of tracking it.
o If an order is lost or damaged, Gorgeous Guineas will put in a claim for compensation from the Royal Mail. A replacement order will only be sent out to you once compensation has been received.
o If your order is damaged when you receive it, please let us know within 2 working days. Any damaged goods / packaging MUST be kept in case they need to be inspected as part of the claim for compensation.
o ROYAL MAIL DOES NOT CONSIDER A PACKAGE TO BE LOST UNTIL 25 DAYS FTER THE DATE OF POSTING.

Returns Policy
o We do our best to provide accurate descriptions of our products. If you wish to return and unused and unopened item to us, please let us know. We will do our best to offer an alternative or refund your money (less postage costs) once we receive the returned goods.

o Please return the unused and unopened goods in the original packaging and obtain a Proof Of Posting from the Post Office. We cannot accept responsibility for returns lost in the post.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.