What do I get from using your e-commerce store?
You will access to our control panel which you can use our store building tools to create an e-commerce store. The store will have content management system integrated so that you can update the product information and page content at any time. The store also integrated with shopping cart and your selected payment gateway to process online transactions. We will provide you with a free test URL where you can test drive your online store before you link your domain to your store. Please refer to eShop-Systems store builder and store features for more information.
Can I have more than one e-commerce store?
Sure you can. You can have up to 99 e-commerce store as you like under one account. Every store will have a unique Shop ID. If you are web designer or web hosting provider and offer our e-commerce store to your clients, please contact us to create a free reseller account.
What happen when someone buy something from my store?
When potential customers visit to your store, they can add a product to the shopping cart and continue shopping to add more products. They will then checkout and pay for all items in the shopping cart via the payment gateway you have offered. Our software will send you and your customer order notification emails to confirm the purchase. Please refer to eShop-Systems page for more information.
How can I accept credit or debit card at my store?
You will need to sign up to one or more payment gateways to process online transactions. If you already have an account with the payment gateway, login to the control panel and enter your account details in the "Payment Methods" page.
How and when will I be paid?
All online transactions are processed by 3rd party payment gateways. When your customer paid for his/her purchases, the payment gateway collects payment from your customer and credits it to your account. Store2Go do not hold any fund for you. You can login to your payment gateway account at any time to withdraw fund.
Can I accept offline payment, such as money order and direct bank transfer?
Yes, we offers various offline payments options including personal or business cheques, bank drafts, postal orders, money orders, cash, invoicing, fax/phone payments and bank transfer. You can activate offline payments in the control panel.
Do I need to have a merchant account to accept payment online?
It depends on which payment gateways you are using. You will need a merchant account if you opt for Sage Pay.
What products can I sell online?
Your products must be legal for sale in all states, provinces, and countries where you accept customers. The following products CANNOT be sold:
Are there any pop-ups or ad banners on my store?
No. There is no popups or advertisements in your e-commerce store. You have full control over the content (providing it agrees with our Terms and Conditions).
I am having difficulty login to the control panel, why?
If you cannot remember your password, use the forgotten password form to retrieve the password. If you cannot recall other login details, please contact us for assistance. Note that we use cookie to identify you in order to provide the services and to protect your data being accessed by others. You will have to enable cookies and JavaScript in your browser setting to use the control panel.
How can I have a domain name for my store?
We are not a domain registrar and therefore unable to register a domain name for you or host your domain name. You will need to register a domain name from a domain registrar and change the domain name server settings pointing to your store. We recommend 123-reg.co.uk and names.co.uk for UK users. Please refer to our Knowledge Base article for details on changing the name server settings.
Can I use my own domain name? How?
Yes you can. Please refer to our Knowledge Base article for details on changing your domain name server settings. As we are not a domain registrar we cannot host your domain name. If you need a domain registrar to host your domain name, we recommend 123-reg.co.uk and names.co.uk for UK users.
I no longer need my web store(s)...
You can terminate your account at anytime by emailing us. No refund will be issued for any remaining credit left in your account. Your account and store data will remain stored on our database for up to 90 days. You can re-activate your account during this cooling off period.
Do you keep my credit card details?
No. We do not keep your credit or debit card details. Every time you pay for our services, you pay us through third party payment service provider, such as PayPal.
What happen if I forget to renew my account?
Your store will become inactive and no one can access to your store when the account subscription ends. Our software will send out automatic subscription renewal notification at least 7 days before the subscription ends. It is your responsibility to keep your account active and renew your account before it expires. You store will return to normal once you have renewed your account in the control panel.